Library Service Desk

Eagle Print "Insufficient Funds: Solution

Hi folks!

Wanted to share some information about what to do when a student trying to print gets an "Insufficient Funds" notice, but they do have funds on their Emory Card.

1. Ask the student to email their print to libraryservicedesk@emory.edu, we'll help them print to our staff printer in the office.
2. Send an email to eagleprint@emory.edu -

• Put "Insufficient Funds" as the subject of your email
• CC the student who's having trouble printing
• In the body of the email, write:
  • students name
  • students NetID
  • Student's Emory ID number
  • what time they were trying to print
  • which printer they were trying to use

Thank you!

Natalie