MAXQDA operates through activation.
Here the first three codes in the Code System have been activated and have changed into red arrows:
In order to use the Retrieved Segments window:
Here is what results look like in a Word document:
When you run the analysis of your codes and documents, you want to make sure that you are activating what you need to. An easy thing to do is to Reset Activations, which resets across all windows at once.
To do a reset: